Last updated: May 2018
Perfect Finishing Touches takes the privacy of all our customers very seriously. We understand that it is important for you to know how we use information about you, how it is stored, and how we share it. We know the importance of protecting your personal information, nobody wants to have their personal information sold or misused. We have never and never will, sell your personal data to anyone.
What are the types of information we have to collect ?
We collect information to deliver the products and services you request and to help improve your shopping experience with us. Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes things like your name, your postal address, your email address, your phone number.
Please note though when you use your credit card or paypal during our secure checkout process this means we don’t ever receive this information ourselves. It is gathered directly onto the secure servers of PayPal or Sagepay (debit and credit cards) when you enter them during the checkout. No credit card or other payment information is ever stored on any of our servers, nor do we store card details manually.
You will share personal information with us in a number of ways – when you make an online purchase with us on one of our websites, when you fill in forms on our website or printed from our website, by sending an e-mail to us, by requesting information from us by telephone, when you create an account on one of our Websites, or when you visit or post a comment on one of our social media pages, and of course when you contact us or request customer service.
What do we do with your information
We use the personal information that we collect about you or that you provide to us to allow us to perform a number of actions. To process and dispatch your online orders or provide our hire services, for internal marketing or advertising purposes; to inform you about promotional offers we may have; to maintain your user account; or to keep track of your order history. It helps us respond to customer support enquiries; to present our Website and its contents to you; or to tell you about changes to our Website.
The non-personal information that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps us to improve our Website and helps us to estimate how many people may be interested in certain products, recognise you when you revisit our Website, and speed up your online experience with us.
Do we share information?
Perfect Finishing Touches does not sell your personal information to third parties. We may use the services of third parties to collect and use anonymous information about your visits and interactions with our Website through the use of technologies such as cookies.
Can I access my information?
At any time, you can review and change your personal information by logging into the Website and visiting your account profile page. Here, you can make changes to your name, password, postal address, email address, or phone number that you had previously entered.
How we secure your data
We have put in place measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. Customer account information is restricted to those who need to access it for the performance of their job and their access is subject to login and password controls.
Some of your personal data has to be passed to other companies for the purposes of taking payment of your order (eg. card processing companies) and delivering it to you (eg. couriers) but they only receive the information necessary to complete their function within our business.
Can I help protect my data?
The safety and security of your information also depends on you, we would encourage you to start by using a complex and well-chosen password. We suggest you avoid sharing your password or using any information that others can easily learn about you, such as a family member’s name or birthday. It is also highly recommended you frequently change your password and avoid using the same password on multiple websites. It is also important you install and regularly update antivirus and firewall software to protect your computer or device from external attacks by malicious users. We also suggest when you are finished with a session on our Website, log out and close the browser window so nobody can pick up where you left off.
Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and Perfect Finishing Touches is not responsible for the circumvention of any privacy settings or security measures contained on the Website.
Cookies and Other Tracking Technology
Cookies are small data files that most websites store, access and maintain on the hard drive of your computer. We may use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.
Certain features of our Website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. These data files may be created on your computer when you visit our Website. Flash cookies are most often used to enhance your experience on our Website, for example, by allowing the look of a website you frequently visit to appear personalised. Flash cookies will not access or remember your e-mail address or other personal information unless you willingly provide such information.
Our Website may also contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Perfect Finishing Touches, for example, to count users who have visited particular webpages or and can be used for other related website statistics, such as verifying our system and server integrity.
“Do Not Track”
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
How we communicate with you
We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Children’s Online Privacy
This Website is not marketed to and does not knowingly collect or maintain personal information from children under the age of 16. If we learn that we have collected or received personal information from a child under the age of 16 we will delete that information. If you believe we might have any information from or about a child under the age of 16, please do let us know immediately.
If you wish to opt-out of receiving online communications from Perfect Finishing Touches you can choose the unsubscribe or opt-out link contained in the email and you will no longer receive communications.
Or you can write to us at Perfect Finishing Touches, 29 Tudor Avenue, Romford, Essex RM2 5LB.
At your request we can remove your personal data from our servers and remove you from our mailing list. Please contact firstname.lastname@example.org
We go to extraordinary lengths to protect the data on our website, if in the event of a data breach we will conform to the regulations as laid down by GDPR.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosures, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
Paper records are stored securely until they are safely and securely destroyed.